Cancellation & Refund Policy

Payments are non-refundable. You can cancel at any time; we stop charging you from the next billing cycle, and you keep access until the end of the period you have already paid for. This is how most subscription software works, and it applies to monthly and annual plans alike. The only exceptions are listed under When we do refund.

Online, in two clicks: sign in, open Billing, press “Cancel subscription” and confirm. We tell the payment provider straight away not to charge you again, show “Cancels on” with the date your plan ends, and email you a confirmation. You do not need to give a reason. Only the account owner sees the Billing page.

By email, if you prefer or if the button does not work for you: write to [email protected]from the address on your account and say “cancel my subscription”. We cancel it within one working day and confirm by email. No phone call is needed.

There is no notice period and no cancellation fee. Cancel before your renewal date to avoid the next charge. A cancellation we receive after a renewal has already been charged takes effect at the end of that new period.

For recurring payments in India, you can also cancel the payment mandate (the standing instruction) at any time: in your UPI app for UPI AutoPay, or with your bank or card issuer for a card or bank mandate. That stops future charges. Please cancel with us as well, so your account shows the right status.

At the end of the period you have already paid for — not immediately. If you cancel on the third day of a month you have paid for, you keep the plan for the rest of that month and are not charged again. After that, your account moves to the free plan.

If a renewal payment fails, we keep your plan running for three days while the payment is retried. A card that expires should not look like a customer who left.

Reports you have already run stay in your account for as long as the account exists. Changes already made to your own website stay there. To delete your account and data, use Your data.

There is no free trial of a paid plan, and we never ask for a card to start one. The only free thing is your first report, which needs just a work email. A paid plan is charged from the day you choose it on the pricing page, and you can cancel it at any time as described above.

We make a refund in these cases:

• you were charged twice for the same thing — we refund the extra charge in full;
• we charged you in error — the wrong amount, the wrong plan, or a charge you did not authorise — we refund the wrong charge in full (or the difference, if only the amount was wrong);
• you were charged after a cancellation that reached us before the renewal date — we refund that charge in full;
• we could not provide the service you paid for because of a fault on our side that we did not fix within a reasonable time, or we closed your account without cause — in these cases we refund the unused part of the period;
• the law requires it. Nothing in this policy takes away a right you have under the Consumer Protection Act, 2019 or any other law that cannot be waived.

We do not refund partly used periods, unused report allowances, or the rest of an annual plan after you cancel. We also do not refund accounts suspended for breaking our Terms, unless the law requires it.

Email [email protected] from the address on your account. Tell us the date and amount of the charge and why you think it should be refunded. We acknowledge your request within 48 hours and decide within 7 working days.

A refund is made by a person, not by this software. We send it through the payment provider that took the payment, back to the same card, UPI or account. Once we have sent it, banks usually take 5–10 working days to show it. We also reverse anything the refunded payment added to your account.

An annual plan is billed for 10 months and covers 12. Cancelling an annual plan stops the next renewal; your access continues to the end of the year you paid for, and the remaining months are not refunded.

A refund is paid in the currency you were charged in, for the amount you paid, including any tax we collected on it. We cannot refund fees or exchange-rate differences charged by your own bank.

If we change a price, it applies to new subscriptions. What you are entitled to is recorded on your account when you buy it, and we tell you before any change that would affect your existing plan.

Please email [email protected] first. A chargeback takes weeks and locks the payment while it runs, and almost everything people raise one for is something we can settle quickly. If you are not happy with our answer, you can write to our Grievance Officer — see Contact. The full agreement is in our Terms & Conditions.

FactoryJet Private Limited, 70/1, Willow Herbs, Brookefield, Tigalarpalya, Kundalahalli, Bengaluru, Karnataka - 560037, India.